FAQ

Questions regarding the order

Do I have to register on tickets.de in order to buy online-tickets?
You have 3 possibilities to buy online-tickets on tickets.de:
1. as registered user, 2. as express user without registration or 3. with your facebook user account.
We suggest you register since you can then handle your tickets in the “My Tickets” section.

When will you send me the tickets?
We are not sending any tickets by mail. You will receive an email with a download link for your online-tickets directly after the purchase. Please print out the online-tickets and take them with you to the event – they will be scanned at the entrance.

Is the printout sufficient in order to enter the event?
Yes, the printout is sufficient. The validity of the online-tickets will be checked by scanners directly at the entrance. Please make sure that the bar code and the string of numbers underneath it are readable.

Can I resend the online-tickets to my email address?
If you have bought the online-tickets as registered user or via your facebook user account, you can handle your online-tickets at any time in the section “My Tickets“, i. e. you can download the online-tickets there or send them to an email address of your choice.

I have forgotten my password, how can I log in?
On tickets.de you can find the link „Forgotten Password“. Please click on this link and follow the instructions.

I cannot open the pdf-file!
In order to open the pfd-file properly, you will need the latest version of Adobe Acrobate Reader. You can download the latest version of Adobe Acrobate Reader here:
http://www.adobe.com/products/acrobat/readstep2.html

How do I print out the online-tickets?
The online-tickets can be printed out on a standard sheet of paper. A black-and-white printout is sufficient.

I do not have a printer, how can I enter the event?
Even if you do not have a printer, you will of course be able to enter the event. Please note the string of numbers underneath the bar code and show it at the entrance. Please take good care of your online-tickets as only one person per bar code can enter the event. A lost or stolen online-ticket is the same as lost or stolen money and will not be refunded.

Can I exchange the online-tickets or return them?
Online-tickets are generally non-returnable. However, you can offer your online-tickets in our ticket exchange service. You will find the according link in the section „My Tickets“. If you have bought your online-tickets as express user, you can register on tickets.de retrospectively and add the online-tickets to your new user account. You will find the according link in the email which we have sent you directly after the purchase for downloading the online-tickets.

Are online-tickets transferable?
Generally, online-tickets are transferable. Please take a closer look at our General Terms and Conditions (particularly clause 8 and 9). Selling the online-tickets to third parties with a profit-making intent is prohibited. For certain events, the online-tickets are personalised and only valid with a passport or valid ID. Please take a look at clause 11 of our General Terms and Conditions for transfer of personalised online-tickets.

Question regarding payment

Which means of payment are offered on tickets.de?
We offer payment by direct debit, by credit card or by Giropay.

When will the amount be debited from my bank account?
The amount will be debited directly after or within a few days after the purchase, dependent on your bank. If you have payed by credit card, you will find the amount on your next credit card bill. The date of the debit entry is dependent on your credit card institute as well. If you have payed by Giropay, the amount will be transferred directly to our bank account via the website of your bank.

What happens if the amount cannot be debited from my bank account?
If we cannot debit your account, the online-tickets will be invalidated irrevocably. Even online-tickets, which you have already printed will no longer be valid. However, you can purchase new online-tickets – provided that there are still tickets available. As debit returns lead to additional costs and efforts for us, you will only be allowed to pay by credit card or Giropay. Attention: Please do not transfer the amount to our account as we cannot accept any bank transfers. Online-tickets which have been invalidated cannot be re-validated!

How can I get an invoice for my order?
If you have bought the online-tickets with your tickets.de- or your facebook user account, you can download an invoice in the section „My Tickets“. If you have bought your online-tickets as express user, you can register on tickets.de retrospectively and add the online-tickets to your new user account. You will find the according link in the email which we have sent you directly after the purchase for downloading the online-tickets.

Questions regarding the ticket exchange service

How can I offer my online-tickets in the ticket exchange?
You will find the according button in the section „My Tickets“. If you have bought your online-tickets as express user, you can register on tickets.de retrospectively and add the online-tickets to your new user account. You will find the according link in the email which we have sent you directly after the purchase for downloading the online-tickets.

Will I be informed if someone has bought my online-tickets?
As soon as your online-tickets have been sold, you will automatically be informed by email.

When will the amount be transferred to my bank account?
The amount will automatically be credited to your bank account/credit card within the next couple of days.

Questions regarding the return of online-tickets

Can I return my online-tickets?
Generally, online-tickets can only be returned if the event has been cancelled or postponed.

The event has been cancelled or postponed – how will I get a reimbursement for my online-tickets?
You will find the according button in the section „My Tickets“. If you have bought your online-tickets as express user, you can register on tickets.de retrospectively and add the online-tickets to your new user account. You will find the according link in the email which we have sent you directly after the purchase for downloading the online-tickets.

Further questions

Are the online-tickets which I have bought from a third party (e. g. via internet auctioneers etc.) valid?
We cannot guarantee the validity of online-tickets which have been bought from third parties. The bar code only allows one person to enter the event, i. e. the person who shows up first with the online-ticket will be let in.

How can the validity of online-tickets be proved?
We do not prove the validity of online-tickets which have been bought from third parties as online-tickets are protected user data. Due to privacy policies, we cannot give you any details about our customers or about our customers’ online-tickets.